Privacy Policy
Last updated: 7/9/2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or use our services
- Upload property photos or other content
- Contact us for support or inquiries
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotional activities
This information may include your name, email address, phone number, company name, payment information, and any content you upload to our platform.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI video creation services
- Process your transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
- Business Transfers: We may share or transfer your information in connection with any merger, sale of assets, or acquisition
- Consent: We may share your information with your consent or at your direction
4. Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure, so we cannot guarantee absolute security.
5. Data Retention
We store your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct inaccurate personal information
- Deletion: You can request that we delete your personal information
- Portability: You can request a copy of your personal information in a structured format
- Opt-out: You can opt out of receiving marketing communications from us
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. For further information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy.
8. Third-Party Links
Our service may contain links to third-party websites or services that are not owned or controlled by Real Reels AI. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
9. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@realreels.com.